Payment Policy

PLEASE READ THIS PAYMENT POLICY CAREFULLY BEFORE REQUESTING DESIGN SERVICES.

 

As of January 4th, 2018, all design projects must either be paid in full prior to the project start, or paid via pre-determined recurring automatic payments throughout the length of the project.

     

    RECURRING PAYMENTS

    A recurring payment is a payment that occurs at regular or predetermined intervals over a specified time period. It is one type of Automatic Payment that will be agreed upon before the start of your design project.

    This allows Branding Bestie to authorize an automatic charge of payment method that is stored for service payments authorized by the client. Some examples include:

    • A recurring payment for Coaching Services.
    • A recurring payment of Design Retainer Services.
    • Payments for Brand or Event Design packages.

     

    What responsibilities does Branding Bestie have when it charges a client for a recurring payment?

    Before a client agrees to a recurring payment arrangement, you must confirm the amount of each recurring transaction, the frequency of the charge and the duration of the arrangement with Branding Bestie. This agreement will be included in an email provided to you by Branding Bestie after the recurring payment arrangement is authorized.

    If the amount of the payment will vary in amount (for example, if the recurring payment is for a "by the hour service"), Branding Bestie will provide client with an option to receive notice of the amount and the date of the charge at least 10 days in advance of the charge. Branding Bestie may also provide clients with an option to only receive notice if the amount of the charge will fall outside a specified range.

     

    DECLINED PAYMENTS

    A decline of an automatic payment will result in a hold of your design project until the payment issue is resolved.

     

    DOWN-PAYMENTS

    Down-payments are required to add your design project to my calendar. All project timeline(s) remain "pending" until the down-payment is paid on the agreed upon due date.

     

    REFUND POLICY

    Down-payments are non-refundable. Requests for refunds, must be presented to Branding Bestie in writing. Refund requests must be made prior to Branding Bestie receiving written or verbal authorization or approval of acceptance of services performed. After a design proof has been approved, no refund is available on graphic design services.

     

    Last updated January 4th, 2018